Three checks, one clear path

Your Prestige Casino verification, finished in about two days

Licensed casinos must confirm who you are and that your money is yours, so expect about 46 hours once your copies are in.

Start verification

UK Gambling CommissionLicensed operator 61897-8386-R-256692, audited by iTech Labs and Gaming Laboratories International

Certainty you can hold

See where your verification stands

Six lines that answer who checks you, under what authority and how long it lasts.

Who checks

Prestige Casino Ltd

Under licence

UK Gambling Commission 61897-8386-R-256692

How long

46 hours

Required by

The first withdrawal, at the latest

Verification e-mail

[email protected]

Minimum age

18+

Fewer retries

Your first upload, done in one go

Use this the moment the documents screens open and before you press send.

Where are my requests?

Account settings hold the area you need; open it and check which requests are still marked as outstanding before you reach for your camera.

Hold the camera steady

Start with proof of identity: place the page flat, in daylight, with all four edges inside the frame and no finger across the number.

Before you resize anything

Proof of address goes next, and the very same image must show your full name, your address and a date inside the last three months.

Waiting vs. paying

Send both together where you can, then expect a decision in about 46 hours; payments wait until approval, so plan a withdrawal for afterwards.

Nothing missing

Identity, address and payment proof

You will know exactly which copy covers which point and how to photograph it flat.

Proof of identity

ConfirmsThat you are the person named

Must showFull name, date of birth, clear photo, all edges visible

Proof of address

ConfirmsWhere you actually live now

Must showYour name, your address, a date within three months

Payment method confirmation

ConfirmsThat the card or wallet is yours

Must showYour name, the method, with middle digits covered if you prefer

Why now

Know when we'll ask you

Here is exactly when the check reaches your account, so nothing catches you unawares.

Not always, but at the first payout

You ask us to send winnings to your bank, and your licence-bound check opens there. Proof of identity, proof of address and payment method confirmation are requested before money leaves.

A safer route to your winnings

A fresh card, e-wallet or bank link enters your account, so we confirm that the method is yours. Payment method confirmation keeps payouts going back to the right person.

Making the two agree

Details on your profile sit differently from the papers you send, and we simply want the two to agree. A short note on the change usually settles it.

Why so much this time?

Sums far beyond your usual play arrive or leave, which prompts a closer look under the gambling rules. Papers on where the money came from are then requested.

Not a suspicion, simply a condition of the licence

Your reader may wonder why a licensed site asks this. Our licence from the UK Gambling Commission, number 61897-8386-R-256692, obliges us to know where money used for play originates. It is a routine step in anti-money-laundering work, applied to many players, and it says nothing about your character.

Depending on your answer, our team may ask to see one or more of the following.

Recent payslips from your employer
Bank statements showing regular income
A current employment contract
Confirmation of a pension or benefit payment
Evidence of a property sale or inheritance

Getting your document past the second look

Out-of-date bill. Bills older than a few months no longer show where you live now, so they cannot confirm your address. We need something current. Send a bill issued in the last three months Include the page showing your name and address

A document still in date. Once a passport or licence has run out, we cannot accept it as proof of who you are today. Validity matters to our checks. Use a document with time still on it Renew it first, then send the new copy

A name that does not line up. Names and addresses must line up across every paper, and a mismatch looks like someone else's file. Slight differences are common and easy to sort. Confirm your profile matches the paper exactly Send a document showing the change, such as a marriage certificate

Know your answer

Your questions, answered without the runaround

Six straight answers that cover what most players ask while a withdrawal sits pending.

Why is the casino asking where my money comes from?+

This is a routine part of holding a UK Gambling Commission licence, and it applies to players across the market rather than to you alone. Prestige Casino Ltd has to confirm that funds used here are legitimate, so the question is about money laundering rules, not suspicion of you. Answering it plainly always moves things along fastest.

Can I upload my ID pictures straight from my phone?+

Yes, phones are the usual way players send their proof of identity, proof of address and payment method confirmation. Lay the document flat in good daylight, keep all four corners inside the frame and check the focus before you send it. Blurred or cropped images are the most common reason a file comes back.

My surname changed after my ID was issued, so what now?+

Send the identity document you hold plus a document that links the old name to the new one, and the team will match them together. If the two records disagree, [email protected] can tell you what would settle it. Nothing is closed off, and your balance stays where it is while you sort this out.

One of my documents was refused, what should I do next?+

Read the note attached to the request first, because it names the exact problem with the file rather than the check in general. Most refusals come down to glare, an expired document or an address page missing the part that matters. Send a fresh copy through the same request and it is reviewed again.

When do I have to be verified by?+

At the latest, the check must be complete before your first withdrawal leaves the account, so no payment goes out ahead of it. Prestige Casino may ask earlier than that, at registration or when your first deposit arrives, which means sending documents sooner can save a wait later. Either way, the request appears in your account when it applies to you.

Will I need to send the same documents again in future?+

Usually not, since an approved set stays on file and covers your later withdrawals. You may be asked for a fresh copy if an identity document expires, if your address changes or if a new payment method appears on the account. Those requests are short and rare for most players.