Reaching a person

Prestige Casino contact details and support

Live chat, e-mail and phone reach our team 24 hours a day, seven days a week, all in your own time zone.

Contact support Trusted by 490,000+ players

Paid today

858,619 £

7,687 Players online

UK Gambling CommissionLicensed operator 61897-8386-R-256692, audited by iTech Labs and Gaming Laboratories International

17-minute withdrawalsAverage payout time 17 minutes, £19M paid weekly across 13 instant methods

256-bit SSL encryptionBank-grade security protecting every transaction and personal detail

Three ways

Your question needs a human voice

By the end you will know which of our three channels to use and what each one answers.

Can someone answer me in minutes?

For anything you want settled in the moment, chat is the shortest route: a person picks it up in about four minutes, at any hour of the day or night.

Start chat

Before you attach the documents

Send the details to [email protected] and a reply typically lands within about eight hours, which suits documents, screenshots and anything long.

Write to us

When typing takes too long

Ring +44 20 7224 6199 (GMT) when a conversation is easier, and expect to be talking to someone in roughly five minutes.

Call us

You are in the United Kingdom

Support for players in the United Kingdom

Everything UK players need to check before getting in touch, from the local number to the regulator.

How to reach

UK phone+44 20 7224 6199

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who supervises

Regulator and licenceUK Gambling Commission, 61897-8386-R-256692

Extra help

Gambling supportGamCare, BeGambleAware, GAMSTOP

What should you have ready before writing?

Within a minute or two you can assemble everything an agent needs.

Your registered email address
Payment method confirmation or receipt
Two forms of identity document
The date and time of the issue
Any reference number already given

Six addresses

Your message reaches the right team

That your message is not sitting in the wrong inbox while a payment waits.

Account

General support and login help[email protected]

Document checks and verification[email protected]

Money

Deposits, withdrawals, payouts[email protected]

Other matters

Complaints about your account[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Six facts about the operator

Before you trust an account here

Prestige Casino has been run by the same licensed company since 2010, with records you can check.

Company

Legal namePrestige Casino Ltd

Company numberCompany No. 32356460 (United Kingdom)

AddressChurch Lane, Birmingham

License

RegulatorUK Gambling Commission

License number61897-8386-R-256692

Written contact

Support e-mail[email protected]

Answers before you ask

What happens when you ask us for help?

By the end, you will know who answers, when, and what to say first.

trustCan I close my account for good?+

Closing your account is something you can ask for at any hour, and the team will confirm it in writing once it is done. Before you ask, clear any pending withdrawal so nothing is left waiting. Should you return later, ask first whether reopening is possible for your account.

trustWhere do I get help after midnight?+

Any hour of the night, any day of the week, a person is there to answer, because the desk never closes. Even on a Sunday evening in the United Kingdom you reach someone within minutes. Time stamps you see in replies follow GMT.

trustWhen can I escalate a complaint?+

Should the first answer leave your question open, ask for it to be escalated and a senior colleague will pick it up. Within eight hours you should have a considered reply by e-mail. If that still falls short, the complaint route ends with the UK Gambling Commission.

trustWhat happens when I contact support?+

Once you start a conversation, the adviser will ask for your full name, date of birth and registered e-mail address. No password is ever requested, by anyone, at any point. Have your payment method to hand if the question concerns a deposit or a withdrawal.

trustWhat if I want to write in another language?+

What if you prefer another language? Advisers answer in English, German, Finnish and Norwegian, so you can write in whichever you find clearest. Plain English is always available for players in the United Kingdom.

trustDo I need a reason to request my data?+

Do I need to do anything special? Simply e-mail the privacy address and state what you want, a copy of your data or its deletion. The team will confirm what it holds and explain any records it must keep for licensing reasons. Allow a little time for the reply.

The moment you need a reply

Check when you will hear back

One table settles when each channel is open and how long a reply usually takes.

Live chat

Chat hours24 hours a day, 7 days a week

Chat first reply4 minutes

All hours inGMT

E-mail

E-mail address[email protected]

E-mail reply8 hours

Phone

Phone number+44 20 7224 6199

Phone waiting time5 minutes

When you want to speak to someone outside

Independent organisations help with gambling problems, and they are separate from Prestige Casino Ltd. Conversations stay confidential, and you choose how much to share. GamCare, BeGambleAware and GAMSTOP each offer a different route in.

GamCare. Confidential advice and counselling for anyone worried about their play, whether the worry belongs to them or to someone close to them.

BeGambleAware. Guidance and tools for spotting risky habits early, including information for families and friends who want to understand what is happening.

GAMSTOP. A national self-exclusion scheme that blocks gambling with registered operators for a set period, once you decide you want a break.

A fair hearing

A path that ends outside the company

Prestige Casino keeps every complaint on record and lets you take it further than the support desk.

Your first plain description

Start with live chat or the support address and explain the problem in plain terms, with dates, amounts and any reference you hold. Nothing is decided on that first message.

A written answer in return

After you send it, an agent gives you a complaint reference that you should keep. A written answer then follows, and your case stays open until you accept the outcome.

Prestige Casino reopens the file

Should the reply leave you unsatisfied, ask for the matter to go to a manager. That review takes a fresh look at the records rather than repeating the first answer.

When you take it further

Only once that internal route is finished can you bring the case to the UK Gambling Commission, the regulator named in this licence. Independent help is also available from GamCare, BeGambleAware and GAMSTOP.