Time and money, your call

Which limits does your Prestige Casino account hold?

Play only if you are 18+, and every Prestige Casino account carries deposit limits, loss limits, session time reminders, reality checks and self-exclusion.

Set your deposit limit

UK Gambling CommissionLicensed operator 61897-8386-R-256692, audited by iTech Labs and Gaming Laboratories International

Five essentials

The essentials in one table

Useful when you want the key protections and contacts in one short view.

Minimum age18+

Regulator and licenceUK Gambling Commission, 61897-8386-R-256692

National exclusion registerGAMSTOP

GamCare helpline0808 8020 133

Limit questions[email protected]

Control panel

Limits and controls inside your Prestige Casino account

None of these tools change your odds; they simply keep time and spending where you planned them.

Setting your ceiling early

A deposit limits cap sets the most you can add to your balance in a chosen period. Switch it on before your first deposit, while the evening is still a plan.

Chasing a bad run

Loss limits stop the session once your net losses reach the figure you chose. Worth switching on when you notice yourself chasing a bad run.

Before the hours slip by

Session time reminders tell you how long you have been playing. Turn them on if a quick session has ever stretched past what you intended.

A clear picture mid-session

Reality checks pause the game at intervals you choose and show your time and spending so far. Use them when the screen has held your attention longer than planned.

A firm break from the account

Self-exclusion closes your access to the account for the block you choose. Choose it when you want to step away properly rather than simply slow down.

Up in minutes

How do you set a limit in your account?

After these four steps, your deposit limit is live in the account.

Profile menu, then play controls

Open the profile menu from inside your logged-in account and look for the section marked for limits and play controls. Check that you are in your own single account, not a second one.

Pick the field that fits

Choose which limit you want to change, for example a deposit limits cap or a loss limit, and read the short description above each field. Pick the one that matches what you want to hold to.

Amount, then period

Enter the figure and choose whether it applies to a day, a week or a month. Check the period twice, because a weekly figure is a very different promise from a daily one.

Your new limit is live

Confirm the change and wait for the on-screen message that confirms it is live. Check the summary in your account afterwards so the stored figure matches what you meant.

Where help starts

Where can you get help near you?

Both services below are free, confidential and open to players and to their relatives.

National Gambling Helpline (GamCare)

A 24-hour, free and confidential line run by GamCare, offering advice and referral to local support for anyone affected by gambling, whether player or relative. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Peer-led meetings with no appointment needed, open to players and to family and friends, and free to attend wherever a group meets nearby. gamblersanonymous.org.uk

Short pause, long stop, national block

Your gains: a clean break. Access to your account and to play is blocked for the hours or days you choose. Ask support through live chat, email or phone to switch it on, and nothing changes on the money side.

What if I want it back? A long block that cannot be undone before it ends, even if you ask. Request it from support at any time; play stays closed for the period you pick and your balance is handled on request.

Register yourself with GAMSTOP. Run by The National Online Self Exclusion Scheme Limited, it covers licensed operators across the country for at least six months, with options of one year, five years or five years with auto-renewal. Register yourself at the scheme; it can take up to 24 hours to apply. gamstop.co.uk

Keep under-18s off this account

Registration age check. An account can only be opened by someone aged 18+. Identity documents are reviewed before the first withdrawal, so age is confirmed rather than assumed.

Put a filter on the family device. Filtering software on a shared laptop or phone can hide gambling sites from a child in the household. Set it at the device level and keep the passcode with the adult.

A conversation, not a verdict. Families often get further by naming what they see than by accusing. Someone who does not know where to start can ring the National Gambling Helpline on 0808 8020 133 for free, at any hour.

Catching it before it costs

Noticing these early keeps a habit from hardening, and a limit set before play or a pause in the account is the simplest first move. Gambling is entertainment with a cost, not a way to earn.

If several of these sound familiar, your play has stopped being only fun.

Spending more than you planned to
Chasing a loss with another deposit
Playing to escape a low mood
Hiding your play from people close
Borrowing money to keep playing
Time slipping past without notice
Feeling restless when you stop

Before you decide

Which route fits the moment you are in?

The worry that one limit or exclusion ends play forever, answered without jargon.

Why does the casino need to know my age first?+

Your date of birth is asked for at registration because play at Prestige Casino is for adults of 18 and over only. Verification documents back it up before any withdrawal leaves the account. The same check keeps a younger person in the household from using your details.

Does stopping play here block me at other UK sites?+

No. The self-exclusion setting in your account covers Prestige Casino only, so play at other licensed sites stays open unless you join GAMSTOP, the national register, which sits outside our account.

Can I lift a self-exclusion before the period ends?+

No. A self-exclusion runs for the whole period you chose when you set it, so the account stays closed to play until that period is done. Shortening it is not something the account controls allow.

What can I do for a relative who plays too much?+

The limits and exclusion settings in the account belong to the holder, so a relative's play needs another route. The National Gambling Helpline, run by GamCare, advises family members free of charge and points to local support. Gamblers Anonymous meetings are free and some welcome relatives.

Will my limit still apply when I log in on my phone?+

Yes. The mobile version of the site opens the same account section, so a deposit or loss limit follows you between phone and computer. Changing one there updates the record the account holds everywhere.

How do I close my account permanently, not just pause it?+

Permanent closure is handled by the support team through the support email; a request from your registered address is enough to start it. The account then stops opening for play and deposits. If you may want to return, self-exclusion is the gentler choice, since it lasts a fixed period.